RETURNS:
To return an item
As the goods are insured, the freight company is taking care of damaged goods, but you must lodge a claim as soon as possible. If you have other reasons for the return you must indicate it in writing within three working days of receiving the items and return the goods within 3 weeks of order date.
We will credit your original method of payment, excluding delivery (unless goods are faulty or not the ordered items), or we can also hold a credit against your future purchases if chosen.
EXCHANGES:
To exchange an item
If you would like to exchange the item(s), please follow the same instructions as above indicating your requirements (but keep in mind, that every item we are selling is an individual piece, a character that may appeals to someone and not to others), and include your cheque, money order or credit card details for redelivery costs, which will amount to the original freight charge. The returned item for exchange must be in the same condition as it left us, that is unmarked and undamaged.
Refunds and exchanges are processed within 24 hours of receipt. Make sure your name, address, phone number and instructions are clearly indicated. Comments would be appreciated. Send to: BushCrafts, 28 Dolphin Close, Kewarra Beach, Queensland, 4879, Australia.
REFUND CREDITS:
To hold refund credits
All refunds can be held in credit for your future purchases if requested. Our policy is to hold this amount and to deduct it from your next order. You may request a refund for the amount owing at any time by emailing customer service which is not for spamming
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